Kis988 Privacy Policy – Your Personal Data Protection

Kis988 ("we", "Platform") is committed to protecting the privacy and security of the personal data of all users of our online entertainment platform in Malaysia. This Privacy Policy ("Policy") clearly and transparently explains how we collect, use, store, disclose, and protect your personal information when you use the kis988.com website and all related services.

This Policy applies to all users of the kis988 platform, including website visitors, registered members, and any individuals who interact with our services through various channels including the website, mobile app, customer support live chat, and other communication media. By using the kis988 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. If you do not agree with any aspect of this Policy, you are advised not to use the kis988 platform.

We only collect personal data that is strictly necessary to provide the kis988 platform services safely and efficiently. The types of data we collect are as follows:

Identity Data

• Full name as it appears on an official identification document.
• National Identity Card number (MyKad) or passport number for foreign nationals.
• Date of birth for age verification (18 years and above).
• A selfie or identity document for the KYC (Know Your Customer) process.

Contact Data

• An active email address monitored by you.
• A valid Malaysian mobile phone number.
• Current residential address (for compliance purposes only).

Financial Data

• Bank account details (bank name, account number) for processing deposits and withdrawals.
• E-Wallet details used (Touch 'n Go, GrabPay, Boost).
• Deposit and withdrawal transaction records.

Platform Usage Data

• Game history, game types played, and betting activity.
• IP address, device type, operating system, and browser information.
• Login and logout session data.
• Language preferences, account settings, and customer support communication history.

Below is a summary of the data types, purposes of collection, and applicable legal basis:

The personal data we collect is used responsibly for the purposes stated at the time of collection. We will not use your data for any other purpose without informing you in advance. The following are the primary purposes for which your data is used on the kis988 platform:

• Account management and verification – Creates, verifies, and maintains your account securely, including the KYC process required by law.
• Service provision – Enables you to access games, make deposits, process withdrawals, and enjoy all features of the kis988 platform.
• Security and fraud prevention – Detects and prevents illegal activity, unauthorised use, and security threats to your account.
• Legal compliance – Fulfils our obligations under Malaysia's PDPA, anti-money laundering laws (AMLA), and applicable financial regulations.
• Customer support – Enables our support team to identify your account and quickly assist with resolving any issues or enquiries.
• Platform communications – Sends important notices related to your account, security, terms changes, and promotional information you have consented to receive.
• Platform improvements – Analyses usage data in aggregate (without identifying individuals) to improve the user experience and develop new features.
• VIP programme and rewards – Calculates reward points, determines VIP tier, and offers relevant promotions based on your gaming activity.

Kis988 practises the principle of purpose limitation – Data collected for one purpose will not be used for a different purpose without notifying you and obtaining the necessary consent.

Kis988 regards your personal data as a trust. We do not sell, rent, or transfer your data to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties for legitimate operational purposes:

• Payment service providers – Payment processors, banks, and e-wallet providers that handle your deposit and withdrawal transactions. They receive only the minimum data required to process those transactions.
• Game software providers – Game providers (such as Slots suppliers and Live Casino operators) may receive the minimum technical data required to deliver a smooth gaming experience.
• Technology service providers – Cloud infrastructure providers, security monitoring services, and platform analytics tools operating under strict confidentiality agreements with kis988.
• Legal authorities – Law enforcement agencies, courts, or regulatory bodies when we are required to do so under Malaysian law or a court order.
• Third-party identity verification – KYC and AML services that help us verify new user identities and monitor suspicious activity.

Kis988 invests seriously in security infrastructure to ensure your personal data is always protected. We employ a combination of technology, procedures, and layered security controls to prevent unauthorised access, data breaches, or misuse of your information.

Key security measures we implement:

• Data encryption in transit – All communications between your device and kis988 servers are protected with 256-bit TLS/SSL encryption, ensuring no third party can intercept your data in transit.
• Data encryption at rest – Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using the industry-recognised AES-256 encryption algorithm.
• Multi-layered access control – Only staff with specific authorisation may access user data, and every access is logged and monitored in real time.
• Two-factor authentication (2FA) – Two-factor authentication is available and recommended for all user accounts to add an extra layer of protection.
• 24/7 security monitoring – Our threat detection system operates around the clock to identify and respond to any suspicious activity.
• Regular security audits – We conduct regular vulnerability assessments and independent penetration testing to identify and address weaknesses.

Kis988 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies – Required for core platform functions such as login sessions, game cart, and language settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – Collects anonymised information about how you use the platform (pages visited, time spent) to help us improve our services.
• Functional Cookies – Saves your preferences such as language, display currency, and game settings to deliver a more personalised experience.
• Security Cookies – Used to detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage your cookie settings through your browser. Most modern browsers allow you to view, delete, or block cookies. Please note that disabling certain cookies may affect your ability to use some features on the kis988 platform.

In addition to cookies, we also use technologies such as web beacons and pixel tracking for internal analytics purposes. All data collected through these technologies is used in aggregate and is not used to identify you individually outside the context of the kis988 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by kis988:

To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected]. We will process your request within 30 business days. Some requests may require additional identity verification before processing.

The kis988 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process personal data from children or minors. Our account registration process includes strict age verification steps to ensure only adults can access the platform.

If we discover that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe we may have inadvertently collected data from a minor, please contact us immediately at [email protected] so that appropriate action can be taken.

Kis988 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any changes made will take effect immediately upon publication of the updated Policy on our website.

For significant changes that directly affect your privacy rights, we will notify you through one or more of the following methods:

• In-account notification when you log in to the platform.
• Email notification to the address registered in your account.
• A prominent banner or pop-up notice on the kis988.com homepage.

We recommend that you review this page periodically to stay informed about how we handle your personal data. The "Updated" date shown at the top of this page indicates when this Policy was last revised. Your continued use of the kis988 platform following any published changes will be considered your acceptance of the updated Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our Data Protection Officer (DPO). We are committed to responding within a reasonable timeframe and taking every enquiry seriously.

If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) which is the data protection regulatory authority in Malaysia.